Returns & refunds
Help with damaged, faulty or incorrect fragrances.
Last updated: 12 October 2026
Eligible returns
We accept returns for damaged, faulty or incorrect products. We do not offer discretionary change-of-mind returns for full bottles or 10ml decants. This does not exclude cancellation, refund or other rights under applicable Kenyan law.
Report a problem
Contact us through the contact page or WhatsApp on 0722899826 as soon as you notice a problem. Provide your order reference, product and a description of the issue. Photos may help assess damage or an incorrect item. Keep the product and packaging while we arrange next steps. Contact us before sending a return.
Remedies
We will review the problem with you and explain appropriate return, replacement or refund arrangements in accordance with consumer rights. Opening a bottle to discover a genuine fault does not automatically remove those rights.
Return delivery and refunds
For a confirmed damaged, faulty or incorrect product, we will agree return or collection arrangements and responsibility for delivery costs before you return it. Any refund due will cover amounts applicable to the issue, including delivery where required by law. We will confirm the amount, method and expected processing time with you. The website does not process automatic refunds.
Cancellation
Contact us promptly if you need to cancel so we can check preparation or dispatch status. Statutory cancellation rights remain available. If you have already paid, we will confirm applicable refund arrangements.